Fraggle Reef

[coral_diver]

Talk about a bad experience! I placed a order for over $200.00 for some rare corals as well as a panda goby...this was shipped DHL overnight from California. I have to say I am less than impressed! DHL delivered the package leaking and they were well aware of it, so I rushed the box inside to see what was lost knowing there must have been a broken bag. I opened it to small coral pieces most of all were doa even if still sealed but per the owner of Fraggle Reef I put the corals into my tank and treated them like stressed corals yet still telling him that I knew from the smell and look of them (they were really beaten up looking) that they would not make it. The box packing was sufficient however the bags were not really secure and most every bad was leaking or due to the small bags the corals looked to have rotted and waisted. I cant say if this was the shipping method on this or if perhaps bad corals were shipped in the first place but I am waiting for a refund that will be given ONLY IF the DHL claim is approved and I have been instructed that I can not say that corals were in the package or it will immediatly be turned down for claim and I will not receive a refund or replacement...also took pictures immediatly of the corals best I could get threw the bowfront and offered to take pics out of the water if what I had e-mailed was not clear enough and was told just to treat the corals like stressed corals again and that they would recover needless to say I ended up with some pale acans and a tiny tiny piece of what were supposed to be blue zoo's but I would say are purple and nothing else. Still waiting to see if I am going to get a refund and according to the owner it will take 30 days! Do not deal with Fraggle Reef! Not Recomended!!!

[Doctor_Reef]

Wow... Not good... Sorry to hear that.... Good luck on recovering your money!!! :(

[icereefer]

sorry to hear, I've heard other not so good feed backs about them too. but hopefully they'll make it good for you.

[evo8hks]

how did the panda goby make out?

[coral_diver]

The panda goby didnt make it either (was DOA) he has been sent to the big blue....I am still waiting for something anything from Fragglereef! I just dont believe that DHL takes this long! I think he is just stalling! Gosh I wish someone had posted here about them before I purchased with them!

[specsgirl]

I would call them a couple of times a day and keep bugging them until you get a response. Most shipping companies that we use DHL, Fed Ex and UPS have their claims closed within a matter of a week or two.

[coral_diver]

Thanks Specsgirl I have them updating me weekly. However now it has been a month and a few days so I am going to contact them again and see what is going on! I used to work for UPS and I know we used to close issues in a few weeks at the most now I dont have much experience with DHL but Miguel at Fraggle Reef is now going to have to give me a reference number and I will have to call DHL myself about it. This is way to long to have to wait, he claimed he notified them right away but had paperwork on the way to him that he had to fill out then he said it would be up to 30 days from when he finished the paperwork? I am pretty upset as I am now after some rare, striking and different corals to use for a fundraiser for a hip replacement for my friends guide dog/pilot puppy Lincoln. It's a long story but I dont have much cash being a college student and unemployed etc, but I need to work quick so the dog can get off the expensive medication he is on, he is Barry's eyes and Lincoln has to walk obviously so.....anyway thanks for the info but also fraggle reef dosent show a phone number on their site last I looked either.

[Zack]

Please keep us updated, I have not had great exp with DHL and avoid them in my shipments when possible.

[icereefer]

That's funny zack? I wonder if it just curtain areas?
I love DHL, I have had my best luck with shipping threw them and There cheaper too.

[Zack]

They are cheaper I know, just seems they never work for me in my area, guess that could be.

[icereefer]

Well that's good to know I'll Know not to ship DHL in your area....LOL.

[organism]

Wow, the things that pop up when you google your name…

As usual, there are two sides to every story, and this story is seriously lacking some very important facts. First and foremost, our site states not once, but twice, that under no circumstances are we liable for shipping issues, but we extremely rarely actually enforce that, it’s just notable to point out that we go out of our way to make sure all of our customers are satisfied regardless of the policies that all customers are supposed to have read prior to ordering.

Now, I do see some very notable things missing, first of all being that it’s not posted that the pictures that were sent weren’t visible, being that they were 150x113 and blurry, it was simply not possible to see what was alive and what was not. It was, however, very clear to see that an $89 acanthastrea was very much alive, when it was initially claimed to be dead, after I pointed that out, it turned into “it’s fine but it seems to be pale”. I think there’s a big difference between “it’s dead and I want a refund” to “it’s fine but it seems to be pale”, but that’s just me, why that wasn’t posted in the initial post up there I have no idea… Upon requesting visible pictures, this customer became very, very antagonizing, even blaming my email software for the pictures having shown up postage stamp sized, anything, it seems, other than actually having to send in clear pictures of corals claimed to be dead. The more antagonizing this customer got, the more claims were made, all of a sudden (one and a half weeks later), the blue zoos are “more of a purple”, our bagging was “sloppy” (triple bagged 4 mil bags, best in the industry), and I may have intentionally sent out sick corals, to what ends I’m not sure, but that’s the direction that things seemed to take.

At no point were any visible pictures sent, and at no point has anything even remotely showing a dead coral been sent, but we have still worked with the customer and the dhl claim which should be wrapping up any day now. They say a picture is worth a thousand words, and since we believe in factually backing up our response, here are the pictures of, in order, a claimed dead I have no idea coral, a claimed dead blasto (it’s in there somewhere apparently), and a picture of the “dead” acanthastrea. These are the actual pictures that were sent, and have not been doctored in any way.

By the way, dhl does take 30 days to wrap up claims, their process is unbelievably slower than fedex or dhl since it is not computerized, but done through mail, we would like it to be quicker as well, but unfortunately so it is…

Also, icereefer, I would love to know what other bad feedback that you have heard regarding Fraggle Reef, there are only two ever that we know of, both on rc, and both were resolved, we strive to make sure that all of our customers are as satisfied as possible, if there are unsatisfied customers out there I’d love to know to see if I can rectify the situation, or at least understand their dissatisfaction in order to curb such events in the future.

Lastly, I'm sorry and apologize to everyone here if I sound testy, but it bothers me on a personal level when facts are not accurately represented in order to bias one point of view over another, I don't believe that it's the proper way to establish a true course of events, and leads to possible inherent bias down the line from those that have already established an undermined point of view regarding the situation.


http://www.fragglereef.com/organism/micromuscia.jpg

http://www.fragglereef.com/organism/red%20blasto.jpg

http://www.fragglereef.com/organism/damaged%20coral.jpg

[organism]

They are cheaper I know, just seems they never work for me in my area, guess that could be.


it's true, there's some areas that seem to have a dhl "dead zone", and some areas that have a fedex "dead zone", ft lauderdale florida, for some reason, has been a major fedex "dead zone" for us... I think there's just certain places that certain shipping companies have issues with, my guess is that there are poorly run distribution centers in that area that chronically delay orders due to older machinery or just plain laziness and slowness

[Zack]

Miguel,
Thank-you for posting and I'm sure Desiree will post there response soon.
It now makes sense why DHL takes so long.. time to update to computers huh...

[icereefer]

Miguel
like I posted Not so good bad is a pretty strong word. there's not so good things in this world but that doesn't make them bad that's why I put Not so good.
and I replied I hope they will make it good.
like you said theres 2 sides to every story.
and yeah I read those ones on RC.
I fully understand most over the mail orders guide lines and most should read and understand them before ordering threw mail order.
but in away I can feel for both sides. you having to go threw the I rate customer from time to time, because we all Know we don't live in a wallgreens world. :lol: and the customer thats out of a lot of money.
In Know way was I trying to make anyone look bad just stating what I read.
and see stating this.
like you said we have both sides of the store now.

[coral_diver]

First I did read the shipping and refund policy and it states that "If a refund is made due to a dhl error or damage from dhl shipping, the full amount will be refunded upon paid resolution of the dhl claim, which takes 1-2 weeks." NOT 30days! And it has been how long now? Over 30 days! I made the purchase on June 22 and received on the 23rd. It seems that Miguel has left out several of the pictures that I sent...I explained to him that the pictures were taken with a camera phone and that is all I have at the moment since my other camera is broken (wont power on?) and I couldn't afford to buy another camera at the moment just to take pictures of the corals. Also he never stated that they were not acceptable instead he took a vacation and had at that time only reported the damaged order to DHL by phone. I spoke with DHL and they stated to me that blank paperwork for damaged shipments can be kept by the shipper and info faxed but this was not done either I had to supposidly wait for paperwork to arrive for him to fill out and then send back again. The pictures are normal size on my computer and these cost me as well to send since I dont have free pics messaging. I am a honest person I never changed my story as to what was damaged I do have a hard time keeping some of what these corals are straight as I am sure your customers do sometimes. I even went to his site and pulled up my order history to better tell him exactly which ones died. If Miguel cant identify in the pictures what corals he sent that dosent make any sense either. I can see in one of the pictures the merletti's fine and see that they dont appear to have tissue. Also the small acans? are dead! I stated the difference in many e-mails the large ones the $89 piece is fine but yes it is also pale and they dont have super floursent mouths like stated even under actinic only. The large piece of whatever it is acans I think are ok and the supposidly blue zoo's that are indeed purple. I would say are what they call micro zoo's also and not what I expected! Everything else is DEAD! Where is the picture of the pink tipped hammer miguel??? Didnt want to attach that one? Blurry or not you can see that they are nasty and damaged. The hammer was all beaten up in very litte water and looked half wasted away there was never any polyp extension at all! It also smelled extremely foul! I simply stated to Miguel that I had a hard time believing that coral would look like that so wasted away and beaten up in a overnight shipment? I never said that I felt he sent out dead or half dead corals that is his assumption all together. As for the packing as I clarified again with him I was not complaining about the bag thickness! I told him that the water leaked from the top since the rubber bands were not very secure! I was told by the lady that delivered the box that the box was soaked. Then she said that ohh it seemed to have dried up. When I picked it up I thought she was correct but she was not the top of the box was wet so I ran in to open it and found that multiple bags contained little or no water. The package smelled terrible I immediatly contacted Miguel and took the best pictures I could and explained that the tank was a corner bow front and it was difficult to get pictures much less with a camera phone and that if he needed different pictures say out of the water or another way let me know and he never did until severl weeks later when I thought things were fine. I shouldn't have to keep up with him and say is everything ok is everything ok I am not here to baby sit we are adults here and some are attempting to run a business...however, when things are not right it is our responsibility to say so in a timely manor. I had asked if things needed to be sent back and would have done so at his expense per his live gurantee. but I was told that all that was needed were the pictures and I honestly dont understand per the claim info you give on your site how you can even claim that the pictures were given to DHL when you say that "If for some reason you are speaking to dhl regarding your shipment, under no circumstances are the contents of the package to be referred to as live goods, or anything other than "perishable foods," dhl uses this as an excuse to not pay claims, so if the claim is denied on the basis of dhl having heard the contents are live goods, we will not be able to honor your refund, please keep this in mind when speaking to dhl!". I dont think you could provide them pictures of live goods and expect it to be honored. So these are for your purposes and not DHL's! I asked initally for updates and had to send emails to find anything out until you said you were so busy etc...whatever but I only wanted a weekly update at least to know that you hadnt forgotten about me or anything I think that is fair. Yes now you are complying finally but I had been left for quite sometime without any communication until I saw you were going on vacation and I was like WHAT? BTW I THINK I COVERED EVERYTHING MIGUEL IN THE ORIGIONAL POST! I STATED THAT THE PICTURES WERE THE BEST I COULD GET WHAT YOU LEFT OUT IS EVERYTHING ELSE. NOTHING HAS CHANGED SAME CORALS ARE DEAD AND SAME 2 JUNK PIECES ARE ALIVE. THE WORST THING IS I HAVE BEEN UNABLE STILL TO PURCHASE CORALS TO REPLACE THOSE THAT DIED FOR MY FRIENDS DOG'S HIP REPLACEMENT! IT HAS BEEN 33DAYS! NOT 1-2 WEEKS I FEEL THAT THIS IS UNACEPTABLE! I THINK YOU WOULD ALSO AND YOU MIGHT WANT TO CHANGE YOU SITE INFO ON THE LIVE ARRIVALS GURANTEE THAT IT WILL TAKE 4 WEEKS MAYBE MORE! YOU HAVENT DONE ANYTHING FOR ME TO WORK WITH ME I FOLLOWED WHAT YOU NEEDED AND YOU NEVER TOLD ME ANYTHING WAS WRONG THAT IS YOUR FAULT NOT MINE AND I SHOULDNT BE HELD RESPONSIBLE FOR THAT! I STILL FEEL YOU ARE A DEALER NOT TO DO BUSINESS WITH! I WILL BE WAITING TO HEAR THE OUTCOME OF DHL AND ACTUALLY NOT WANT BUT AT THIS POINT NEED THE REFERANCE # PLEASE E-MAIL IT TO ME ASAP!

[coral_diver]

Ohh and BTW we are so busy that we have time to Google our name but not take care of our customers! :roll:

[coral_diver]

This just keeps getting better and better? I just contacted DHL with the airbill info and they stated to me that according to their system there is no claim on my package! I will be contacting Miguel via e-mail immediatly for a reference number so that I can check the status! I am not happy about this! This had better be a mistake!

[organism]

There is so much innaccuracy and repetition there that I can't really reply without making it too long. The pictures were not adequate, I can post the rest of them, but figured that posting a few would get the point across. The picture of the hammer looks like a closed up, blurry hammer, it doesn't look dead, feel free to post it if you'd like. What's not getting across, unfortunately, is that it is not my responsibility to guess if the corals might look dead, it is the customer's responsibility to get me pics that clearly show the corals as dead, which has not been done yet. The pictures are certainly not for dhl, the pictures are because at Fraggle Reef we have been scammed as many times as we are going to be scammed, not saying that this is the case here, but that is why we have our policies, if that is a problem, they should have been read beforehand, and I feel that much of this frustration is due to the fact that the policy was not read in the first place.

Also, at Fraggle Reef we take care of our customers with the best customer service possible, with prompt replies and staying on top of the situation, simply because there was no need to email "no update as of yet" (which we have done twice weekly as per this customer's request) until there was actually some change in the situation does not mean that we neglected anyone. Pretending like googling our name is akin to neglecting our customers is a pretty low shot, especially when all of the emails are responded to promptly and efficiently, and googling helps to find stuff that we may have missed, if this conversation is going to turn into personal low blows and "he said she said" then quite frankly I will refuse to participate.

After thinking it over, I do not find a customer that fraudulently describes a coral as being "dead" and changing it to "pale but fine", then claims such a thing never happened, to be credible, and I don't like the fact that clear pictures were not only not sent, but vehemntly refused to be sent. At this point, I need to ascertain credibility by getting copies of visible pictures of dead corals, as was requested over 3 weeks ago, and has been requested many times since then, and as is very clearly stated on our shipping and returns policy.

[organism]

I mean, just for hypothecial sake, put yourself in my shoes, let's say you sell a stereo to someone on ebay, and they say hey, it got here visibly damaged, and they send you pics that you can hardly even tell are a stereo, much less a broken one. When you ask for more better pics, they get openly hostile, stating that they sent the best pics they could, and any issues with the pics must, in turn, be your fault, or your email program's fault, and that they refuse to send any more pictures. Would you really say "oh, my bad, it must be a broken stereo", could anyone honestly say that they would react that way in such a situation?
I'm just trying to put things in perspective, I understand that it's a frustrating situation, but the shipping and returns policies are there for a reason, and they have grown out of the many, many experiences that we have learned from.

[coral_diver]

If I ran into something like that knowing that my policy states that I can request the dead corals be sent back I would do so and I have offered that to you but I need proof that the claim has been made and that it has been accepted or I am giving my proof that the corals are dead up! I would tell the customer sorry I will file a claim but in the mean time let me get you a replacement but I will need the broken one back. That is how we run our diamond tool business.

As for your perspective well you are telling me you are canceling the claim that you put in with DHL because I cant give you better pictures so even if I manage in a month or so to get a camera I will have to wait another 30 days why not just put the claim threw and request the dead corals back when the claim is approved that is what your policy says you will do. Your experiences are obviously not much since you are not going by your own policy!!!!!! anyone here would be pissed! and I sent you more pictures! DEAD SKELETONS OF YOUR CORALS!

[coral_diver]

The policy was read in the first place! Pictures were not refused I stated that I could not get better ones but now you have pictures of the skeletons and that should satisfy you! Just another drop in the bank to send those pics from my phone to e-mail! There is no repition and it is accurate you just cant keep track of what you shipped obviously. Everybody here is what was ordered:
1 ea. Panda Gobies - Adorably Cute - DEAD!
2 ea. Blastomussa Merletti - Rare Neon Red with Green Mouth Merletti - DEAD!
1 ea. Neon Pink and Green Hammer, 2 Heads - DEAD!
3 ea. Acanthastrea Lordhowensis Frags - DEAD!
1 ea. Ultra Blue Base with Red Mushroom Polyps - DEAD!
1 ea. Rare PPE Merletti Frags - DEAD!
1 ea. Mini Blues Frag - PURPLE AND BROWN!
1 ea. Glowing Aquamarine with Alien Eye Acanthastrea Echinata - RED WITH NON FLORESENT ALIEN EYE!

You see one dead acan and one that was damaged the large one is fine now but is not aquamarine and the alien eye does not glow. Pictures were origionally taken on June 23rd and not even mentioned that new ones were needed until I asked about the claim and I was told on July 8th that DHL had been notified and that if the claim was denied that new pictures were needed! I can post the e-mail if anyone would like I keep them for proof when things like this are going on. No I have recieved 2 emails with no updates yet and not twice a week? I never requested that I asked that you either give me the reference number so that I could check it myself or that you would let me know ONCE a week if there were any updates. Obviously there have been no updates because DHL hasn't even been notified and the claim has not been put in. Unless you can prove to me and the rest of everyone differently. It has not been 3 weeks since you said you needed pictures of the corals again IF DLH REFUSED THE CLAIM! I am credible I have all my e-mails and pictures and I have yours too. I could post away and may just do that this weekend when I get more of a chance. For everyones info I have informed Miguel that in 1 hr from when I sent him this information along with pics of the coral skeletons that I will file my own DHL claim that he origionally told me he thought I shouldn't do since it would look suspicious and also since I payed thru paypal I will file a dispute for goods not as described and if this is not resolved I will file a BBB report for them to investigate as well we will proceed to small claims court.

[coral_diver]

Everyone tell me if you can tell that these are dead corals?

[coral_diver]

Someone please tell me that one of those pics looks like a hammer! Miguel thinks "I see pictures of what might be a hammer that may have come from us, the rest just look like pictures of rocks. You have to be kidding me! He wants me to prove that these corals came from fraggler reef and still need more clear pics! "F" me this guy is something else I have done everything he has asked again and again I just cant do better FFFFFFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUU Miguel I wish I could do better but I CANT! SO FU AND F ME! NO ONE EVER EVER DO BUSINESS WITH THIS GUY AND I AM GOING TO FIND AS MANY FORUMS AND SO FORTH TO POST ABOUT MY EXPERIENCE WITH FRAGGLER REEF AND WHAT MY FEELING ARE!!! THERE IS NO CUSTOMER SERVICE WITH THIS GUY I OFFERED TO SEND THE CORALS AS SOON AS I HAD PROOF OF A CLAIM WITH APPROVAL! NO HE IS CANCELING IT! AND ALSO WILL NOT GIVE A CONTACT PHONE NUMBER TO DISCUSS HE THINKS IT IS JUST GOING TO BE A ARGUEMENT! NO CLASS MIGUEL NO CLASS OR YOU WOULD NOT END YOUR BUSINESS E-MAILS WITH PEACE EITHER! GET SOME BUSINESS TACT!

[organism]

Thanks very much for posting the pictures, it saves me the trouble of having to do so. So let's do a poll, let's try and keep this objective, is there any way, any way at all, to tell what the top two frags were? Is the second one an acan, or a piece of live rock? I grant you the last one may have been a hammer, but it's really difficult to tell if there are even any striations on the skeleton. I really, really can't tell, and I am quite certain that not a single person on here can tell, which is why I need accurate pictures.

[organism]

Obviously my post above came before the last post, this situation has become too personally hostile for us at Fraggle Reef to continue to participate, it is unbelievable to me that such behavior would be tolerated here, and I have nothing further to say on this issue, thanks very much to everyone for reading, and my apologies for what the thread has digressed into

[coral_diver]

Somehow I knew I would never see my money from this guy! Anyone would get angry! I would not take a picture of a piece of LR! You know what the frags looked like before they left! The other picture is of 4 corals if you would look at your e-mail before you open things. Miguel you are not a person to do business with as well since I am not recieving cooperation on your policy the claims are going in NOW.

[reef90]

wooooh i would say i cant see 4 frags in the first pic but 1 looks like it lost color, i cant tell about teh acan, and the torch is deff. dead.

teh only one i can tell is the torch

[coral_diver]

ok here are a few more see what you think here this really is the best I can do! I have offered the dead corals back I just want to know that there really is something in progress with DHL since they told me there isnt! I dont think it is to much to ask! I will never do business for corals online again! I have medical problems with my heart as some of you know and I just dont need this stress! I only wanted a refund for the DEAD corals I bought that is some pretty expensive dead decorations! and darn ugly too!

[coral_diver]

one more

[coral_diver]

I am going to miguel's site right now I will post what they were supposed to look like for comparison

[coral_diver]

here are the merlettis sp? and acans small piece. sorry the others arent still pictured he might post them?

[organism]

coral_diver, it may be easy for you to go from personally attacking me to asking for a refund, and that I work with you on this. It may be easy for you to go from verbally abusing me, to wanting pity for a heart condition, and for all of the pain that my needing of clear pictures has caused you. It may be easy for you to behave in such a way that I can't even believe is tolerated here, all the while stating that you read the shipping and returns policy, while you actively ignore 99% of it except for the part that you want to read (1-2 weeks for claims). All of those things may be easy for you, but I draw the line at taking personal abuse, so I'm going to repeat what I said before, because it is not easy for me to take being talked to in the way that someone would talk to scum. You have proven that you are not willing or able to treat me with the same respect that I am treating you, therefore we are finished here. I understand that this isn't my home forum, and that I don't know much of anyone on here, so people will draw their conclusions however they'd like, I ask you all to please at least observe the facts while ignoring the bias, or feel free to email me with any questions. I hope that I have stated my points concisely and with as little bias as possible, while adhering to all of the facts in the situation, as that is the best that I can do.


it is unbelievable to me that such behavior would be tolerated here, and I have nothing further to say on this issue

[organism]

Also, I find the use of pity traps like heart conditions and hip replacements for dogs in order to sway people to your point of view one of the most inethical and condemnable things I have ever been privileged to witness, if a point of view will not stand up on its own, lying about facts (corals claimed to be dead and are now alive is a fact, and it is fraud) and using emotional traps to sway people into believing what you’re selling is just unbelievable, and using such dirty tricks shows, even if only to yourself, that you knew you needed more than just the facts to get this argument any credibility whatsoever. That the fact that when I question your credibility after you claimed that a live coral was not dead comes as not only a surprise, but as a reason to personally attack me is appalling to me. I sympathize with the heart condition and doggy issues, I love my kittie and he's got all kinds of issues, but they have nothing to do with this argument, and there is only one reason why they would even remotely be included here.

My apologies to everyone that has had to read this thread, my sincerest apologies

[coral_diver]

The face of the matter still remains wether I like you or you like me or not that I have a order that you guranteed and now you are refusing to honor that gurantee no matter what? I did not attack you I stated that I have a order that was not right and you have not made it right and now have proven to everyone that you are not willing to make restitution for your shipment per your policy because your feeling is that I hurt your feelings or I hurt the way your business may be viewed or whatever! The fact is you are telling everyone I am not refunding $78.98 of this girls order because I dont like the way she talks to me and feels about my company. That is not right no matter how you sugar coat it or what I have said I am entitled to my feelings and posts as well as my occasional rants when I am angry! If your customer service was worth anything at all you would just accept the dead corals back and look at them yourself not make me continue trying to get pictures that we know aren't going to be up to your expectations and try to get the money back by filing claims that you stated you are not going to support and have to take legal action for being ripped off. This is more than I need and I am not looking for pitty I am just stating that I dont need this stress I am not ignoring 99% of your policy for those of you interested here it is:
Do you have a live arrival guarantee?

Yes, we do have a live arrival guarantee; it is for up to 6 hours from delivery, if any claim is to be made, it must me made during that time. We will need photo verification received within 10 hours of receiving your order, and may ask for the coral to be mailed back as well, which we will pay shipping for. Also, please note that we will not be held responsible for shipping lapses due to weather delays or shipping delays, as they don't accept claims on those terms.

If a refund is made due to a dhl error or damage from dhl shipping, the full amount will be refunded upon paid resolution of the dhl claim, which takes 1-2 weeks. The full refund will include the cost of the corals, and the cost of shipping, please be patient with us during the lag of filing a dhl claim, we simply cannot refund until we receive the claim resolution from dhl. If your shipment arrived damaged, it is your responsibility to keep any and all packaging materials until dhl has finished the claim. If for some reason you are speaking to dhl regarding your shipment, under no circumstances are the contents of the package to be referred to as live goods, or anything other than "perishable foods," dhl uses this as an excuse to not pay claims, so if the claim is denied on the basis of dhl having heard the contents are live goods, we will not be able to honor your refund, please keep this in mind when speaking to dhl! Once again, under no circumstances will we be liable for claims that are denied based on dhl getting the impression from a customer that there are live goods being delivered, they will deny the claim instantly if that is the case.

A refund for doa's not caused due to dhl damage will not include the shipping fee, but will include the full price of the coral. That said, shipping lapses are extremely rare, but we will definitely go to the extra mile to make sure that you are satisfied with your corals.

In the event that the item was purchased using a free shipping special, the cost of shipping will still be deducted from the original purchase amount, unless the buyer would like site credit, which will be given fully minus a $20 shipping fee.

Lastly, and once again, we are not responsible for weather delays or shipping delays caused during shipping, dhl will not reimburse in such instances, and unfortunately neither can we, please check the weather forecasts for your package's route prior to arranging your shipping date.


This was not a weather delay! And I would say that this was really both your and DHL's fault. The bags leaked so they must not have been secured well like I said which in turn caused the box to get wet now DHL may have turned the box upside down but then still the bags should have been tightly rubberbanded or the metal clips should have been used. As I told you before the bags thickness was great no question there but that wasnt the problem the bands were loose. So it was probably a issue on both your parts. Now I didnt mention it quite like that to you because I didnt want you to think I was saying ohh you are a crappy packer it wasnt dhl's fault but I did tell you that the bags leaked and that they were not punctured. So that really was a nice way of me telling you something you should have figured out. This is in no way my fault this is however going to cause a financial hardship on me now since I have made promises to a blind man and a guide dog and will have to shell out another $80. for coral! I just dont have that kind of cash after I just shelled out $50,000 for my next 2 semesters at Embry-Riddle Aeronautical University among other things. I havent been working for over a year and a half or so because of loss of job due to no just cause and I am a disabled veteran (your welcome, you have a safe place to live and I helped). I am young and will keep going I am a RN, Paramedic, EMT, and have a 2 year degree in Horticulture Landscaping and Floriculture, I cant still do any of that due to my disability but soon I will be a Air Traffic Controller and Commercial Pilot. You cant put me down and not expect me to get back up no matter what. You can however expect me to stand up for myself and live by the NAVY way which is Honor, Courage, and Commitment. I dont take kindly to people calling me a liar and that I am claiming fradulent things, look back when we started to argue hummmm. I have no remorse for anything I have said except maybe FU but really you are F ing me! So have a great life Miguel wish you the best in business however it will never be with me again! Everyone make your own decision of course but also take into account that I am not getting a refund for the dead corals. Miguel I will be attempting to send the dead corals back to you COD so that you can really reflect on what charges you have applied to me and see that these are indeed your corals. At this point I dont expect anything from you you are obviously not a rational man. Goodnight all this will be my last post for this topic. I hope all your tanks are doing outstanding as well as all of your families! I appologize to anyone who may have been offended by the arguement between myself and Miguel and hope you all understand my anger, frustration, and pure disguist!

[coral_diver]

Anyone wishing to read about my friend Barry's crash and how he came together with Lincoln see the link below he is now attending Embry-Riddle also majoring in Safety.

[coral_diver]

Sorry here it is
http://www.salisburypost.com/2000nov/111200d.htm

[Zack]

Miguel and Desiree,
I have read your post and think the situation has gotten out of hand as both of you seem to agree on. I see no point in leaving this thread open any longer to talk about this. Either one of you may PM me if you wish to add something to this such as how it ends or what DHL decides to do.

I feel that each member who reads this thread can draw their own thoughts as I'm sure everyone has. I hope for the best with this and again please do contact me if there is new info to be posted.

Zack

[coral_diver]

I wanted to update everyone. Miguel has made resolution for the shipment I received and refunded my paypal account as of today. Thankyou Miguel! I wish Miguel and his business Fraggle Reef luck in the future. I hope that the argument between Miguel and myself is not the reason that anyone will base their decision to do or not to do business with him on. He has some very nice corals, I wish I would have been able to receive them unharmed/alive. Again I will appologize for the language I directed at Miguel it may have been on the strong side and should not have taken place in our forum. I am going to offer to Miguel, that with his permission, I would like to list his name with the list of coral providers for the newspaper article since the 2 pieces that remain alive will be at auction as well. I hope you all wish us both luck in the future! Thankyou for reading.

[organism]

Thanks much for the kind words coral_diver, I'm glad that we could get everything worked out well. Also, I'd like to apologize for my behavior in this thread, there were many ways to handle the situation, and I decidedly didn't choose the correct one. I'm glad that having made this mistake, that I can learn from it and prevent future issues, but I am sorry for having acted in such an unprofessional manner. Unfortunately I let emotions and a long, long month get the better of me in this case, and once again, I apologize