Nano cube 12 gal.

[CoralAdict]

Recently Ive purchased the 12 gallon nano. I love this set up, easy to maintain, and easy to place. I have had trouble with the ballast. Seems the idea of the ballast inside the lid has been changed in design due to moisture causing failure. I contacted the manufacturer via LFS because they(lfs) wasn't getting a response. After contacting them the replacement part was sent out, to the LFS. I was charged for the replacement 20 bucks. the LFS recieved the part free due to awareness of the problem. I felt even though it was only 20 bucks, it should've been free. What do you all think?

[Geoffrey3029]

Well sounds like the customer service dept at the fish store might be lacking altho there might have been a shipping charge or somthing of the sorts.

[cich1]

i wouldn't think you would be charged for a defective part or the shipping costs, if it were mine i would contact the manufacturer directly and lodge a complaint, assuming that the unit was still under origanal warranty

[CoralAdict]

Yea, I feel a handling charge is in order, he did call me when it came in. I feel 20 bucks is too much knowing it cost him absolutely nothing. He has lost more now because of his actions, that he will know. I will go elsewhere for what i want from now on. Use him for convienence only.